Frequently asked questions

Browse the shop, choose your cake or treats and any options, pick delivery or pickup with a date and time, and check out. You will get an email with your order number and a link to track it.

No. You can check out as a guest. An account lets you see your past orders and re-order faster.

Custom and tiered cakes need about three days, standard cakes two days, and cupcakes and pastries one day. The earliest available date for your basket is shown at checkout.

Yes. Use the contact form to tell us what you have in mind, including the date, number of guests and any design ideas, and we will come back to you with options and a price.

Yes. Where a cake allows a message, you can type it at checkout, up to 60 characters.

We deliver to the areas listed at checkout, each with its own delivery fee. If your area is not listed, contact us and we will see what we can do.

Yes. Choose pickup at checkout, select a pickup point and a time, and collect your order there. Pickup has no fee.

Use the link in your confirmation email, or the order number and tracking code on the tracking page. Signed-in customers can also see orders under My account.

You can pay online by card or mobile money, processed securely by Paystack. In some cases you can pay the shop directly or on delivery; the options shown at checkout depend on your order.

Yes. Payments are handled by Paystack on its own secure page. We never see or store your card details or mobile money PIN.

You can try again from your order page. If money left your account but the order was not confirmed, contact us with your order number and we will check it with Paystack.

Yes, until 48 hours before your delivery or pickup time for a full refund. Between 48 and 24 hours before, we refund 50%. Within 24 hours, or once we have started baking, we cannot refund. See our refund and return policy for details.

Please contact us within 24 hours with your order number and a photo. We will replace it or refund you as appropriate.

We process an approved refund straight away. It usually reaches you within 5 to 10 working days, depending on your bank or mobile money provider.

Our kitchen handles flour, eggs, milk, nuts and other common allergens, so we cannot promise any product is free of them. If you have an allergy, tell us before you order and we will advise.

Keep it in a cool place away from sunlight and eat it within the time we advise on delivery. Cakes with fresh cream or fruit should be refrigerated.