This shop is in test mode. Orders and payments here are practice: nothing will be made, and no real money is taken.

BM Treats
Account

Refund and return policy

We want you to be happy with your order. This policy explains when you can cancel, what we refund, and what to do if something goes wrong. It applies to orders placed on this website.

Why cakes are different

Our cakes and treats are made fresh to order for your date. Once we start baking we cannot resell them, which is why the cancellation rules below depend on timing.

Cancelling an order

  • More than 48 hours before your delivery or pickup time: we refund 100% of what you paid.
  • Between 48 and 24 hours before: we refund 50% of what you paid.
  • Less than 24 hours before, or after we have started baking: we cannot give a refund.

You can cancel from your order page or by contacting us. The delivery fee is refunded with a full refund. Custom and tiered cakes follow the same timing, but once we have started work on a custom design we cannot refund it.

If something is wrong with your order

Please contact us within 24 hours of receiving your order, with your order number and a clear photo.

  • If the order is damaged, wrong or not what you ordered, we will remake or replace it, or refund you, whichever you prefer where we can.
  • If we cannot deliver on the day because of something on our side, we will contact you straight away and offer a new time or a full refund.
  • We cannot refund for taste preferences, for a delivery that failed because nobody was available or the details were wrong, or for storage problems after the order reached you.

If we cancel

If we have to cancel your order, for example because we cannot meet the date, we will tell you promptly and refund everything you paid.

How refunds are paid

  • Refunds go back to the way you paid, through Paystack. If you paid us directly, we will arrange the refund with you.
  • We approve refunds promptly. After that, it usually takes 5 to 10 working days to reach your bank or mobile money account, depending on your provider.
  • We will email you when your refund has been sent.

Returns

Because food cannot be returned safely, we do not take cakes or treats back. If there is a problem, follow the steps above and we will put it right.

Need help?

Contact us using the details on the contact page and quote your order number.

This text is a draft written in plain language. It has not been reviewed by a lawyer and should be checked before the shop opens.